Singapore Airlines has deployed SAP technology in a concerted effort by the airliner to enhance travel visibility for businesses.
This agreement will make Singapore Airlines the first Asia-based carrier to enter an agreement with SAP Concur, which provides travel and expense management services to businesses through its software-as-a-service (SaaS) offering.
Customers of the airliner who make use of the Concur TripLink web service will be able to benefit from this partnership through enhanced corporate travel program rewards when they make reservations with Singapore Airlines outside of the Concur Travel solution.
Concur TripLink captures data from flights, hotels and ground transportation, providing access to this data together with insights into key metrics such as travel expenditures, and so on, giving organisations a more complete picture of spend with specific suppliers.
Through capturing this data across multiple channels, it enables businesses to apply their own travel policies to direct bookings, and makes it easier for businesses to quickly locate and communicate with employees in the event of an emergency.
“Having Singapore Airlines on board the Concur TripLink network provides businesses with greater transparency and control over travel spend, while delivering an integrated and intuitive travel experience for employees,” said Scott Russell, president of Asia Pacific and Japan at SAP.
"We are honoured to collaborate with SIA and look forward to helping more businesses in the region simplify travel and expense management and boost duty of care for their employees."
Furthermore, Singapore Airlines and their business customers will also benefit through a more personalised experience provided to them with enhancements to the overall corporate booking through personalised products and services for businesses and their employees.
“Singapore Airlines is pleased to be the first Asia-based airline to join the Concur TripLink network,” said Campbell Wilson, senior vice president, sales and marketing at Singapore Airlines.
“With this collaboration, our corporate clients can enjoy greater visibility over their travel and more personalised products and services, enhancing the experience Singapore Airlines is already famous for."
The ecosystem of connected travel-related apps that Concur TripLink is part of and the collaboration with Singapore Airlines ease potential inconveniences caused by expense reporting and alleviate compliance issues arising from out-of-policy travel spend.
Furthermore, the global Concur TripLink network includes 28 partners representing airlines, hotels, rail and rental car providers, with more than 7.5 million travellers having access to Concur TripLink, to date.