Dimension Data has signed a networking agreement with an unnamed “luxury goods conglomerate”, taking charge of the day-to-day management of networking and connected devices.
Following the implementation, the brand’s global network operations will be migrated to Singapore to help curb the company’s rising costs and manpower requirements of maintaining a worldwide infrastructure.
"We are very pleased the client has chosen Dimension Data’s services in this global deployment,” said Kent Lee, who was appointed in September 2018 as CEO of Singapore for Dimension Data.
"We have clearly demonstrated our understanding of their business, and expertise in providing end-to-end managed service solutions to support tangible business outcomes and growth objectives."
Dimension Data's managed network services (MNS) capability will facilitate the implementation of a central management system of all connected devices across the brand’s stores, offices, distribution centres and workshops globally.
The move is designed to allow a single view of the customer’s network, security and voice gateway availability across all its stores.
“We are excited about this development and to continue being a part of the brand’s journey as it continually evolves as a global leader in luxury fashion,” Lee added.
"The implementation will help them harness the potential of technology to reap greater tangible business outcomes, increase brand affinity and deliver a more positive customer experience."
Furthermore, as well as optimising the performance of the brand’s network, the deployment will also ensure a standardised platform for business to market, boosting efficiency by freeing up manpower resources, lower IT costs, improve store productivity with better manageability and reduce device downtime.
This equates to 30 per cent fewer devices with minimal downtime.
The end result is that service levels will be improved and the in-store experience for customers through enhanced service capabilities, including reservation of products via online catalogues and faster payment transactions via mobile devices.