Tata Consultancy Services (TCS) and Singapore Airlines (SIA) have jointly launched a first-of-its-kind operations management solution, designed to digitally transform airlines’ ground services and operations control.
Co-created by TCS and SIA, the Intelligent Airline Operations (IAO) Solution expands on the long-standing strategic partnership between the two organisations.
“Singapore Airlines is one of our most valuable and long-standing clients in the region,” said Girish Ramachandran, president of Asia Pacific at TCS.
"We are very pleased to be able to partner with them yet again to bring an industry-validated, ready-to-deploy solution to the airline industry."
The IAO Solution provides operations controllers and airport management staff with real time, on-the-go views of their passengers and operations.
According to Ramachandran, this view will enable them to make informed decisions while simultaneously providing improved services to customers.
Furthermore, during disruption scenarios, such as flight delays, misconnections and cancellations, the solution will help airlines mitigate the compounding effects of the disruption, and quickly recover at scale.
The solution utilises TCS’ New Core, a cloud-ready, high speed messaging and data processing platform with machine learning capabilities and an advanced events engine.
Specifically, the platform amalgamates data in near real-time from different functional areas and systems, including flight operations, airport operations, crew operations, customer services, baggage and loyalty.
"The airline industry has been a key focus area for TCS,” said Siva Ganesan, vice president at TCS. “Our continued investments in building intellectual property and sector-specific research and innovation have made us the preferred transformation partner to over 30 leading airlines across the world.
"This latest co-creation initiative with Singapore Airlines provides a unique solution to forward thinking airlines looking to transform their ground operations and provide a superior customer experience."
The very first deployment of the IAO Solution has been by SIA itself, with the offering rolled out to SIA’s airport management staff, such as station and duty managers, across the globe.
“Digital is a key focus area of our organisation-wide transformation efforts and we are very pleased to collaborate with our long-standing partner Tata Consultancy Services to co-create a solution for the airline industry,” said George Wang, senior vice president of Information Technology at Singapore Airlines.
"By combining near real-time operational data from various systems with mobility solutions and a user-centric, modern design, the solution will enable our operational staff to make more informed decisions, drive operational efficiencies and deliver a world class service experience to our customers."
Furthermore, Singapore Airlines recently deployed SAP technology, continuing its digital transformation efforts to enhance travel visibility for businesses.
The SAP deployment makes the airliner the first Asia-based carrier to enter an agreement with SAP Concur, which provides travel and expense management services to businesses through its software-as-a-service (SaaS) offering.