Imaginet International has deepened capabilities within the WatchGuard portfolio of solutions in response to customer concerns around data privacy legislation in the Philippines.
The Manila-based system integrator supports a range of multi-national organisations which are subject to varied laws across the world, including the in-country National Data Privacy Act and the EU’s General Data Protection Regulation (GDPR).
Such an increase in compliance has placed new demands on the managed service provider (MSP), which works with public sector clients in the Philippines, including several defence and essential services agencies, as well as multi-nationals including transport, construction, mining and power industries.
“The majority of the organisations we work with have between 500 and 2,500 users,” said Blair Duncan, co-founder and CEO of Imaginet. “The common thread is a requirement for non-stop, 24/7 processing power.
“Our clients are typically looking to work with a solution provider which can assure them of the availability and continuity they need to run their enterprises. The economic and reputational repercussions of a data breach can be material.
“Our clients want to partner with a service provider which understands the requirements and has the knowledge and technical expertise to protect the enterprise and help them maintain compliance.”
Founded in 1998, Imaginet houses a team of 30 specialises with expertise in “designing, building and managing” high availability, secure networks and solutions, particularly in "harsh or difficult" environments.
The MSP has been a WatchGuard partner since inception, in an alliance spanning over 20 years in the local market. As a result, the business goes to market with the vendor’s entire security product range, including network security, secure Wi-Fi and multi-factor authentication (MFA) solutions.
Services offered include deployment, maintenance, upgrades and troubleshooting. Imaginet also provides a managed security offering that is utilised by around a third of its 250 customers.
“The WatchGuard Firebox is our best-selling hardware line,” Blair added. “We’ve always found the WatchGuard products extremely reliable. I can count on one hand the number of replacements we’ve had to do over the years.
“Equally important, no WatchGuard Firebox we’ve installed for a customer has ever experienced a breach. That’s a record we can both be proud of.”
Blair said Imaginet has also started promoting the MFA solution to customers, with an increase in sales anticipated in 2020 once the solution gains “widespread market acceptance”.
The deepened alliance with WatchGuard comes as spending on security related hardware, software and services is forecast to reach US$16 billion in 2019 across Asia Pacific, representing growth of 20 per cent year-on-year.
According to IDC findings, investment on security related products and services will grow at a five-year rate of 20.1 per cent, reaching $28.2 billion by 2022.
“The Asia Pacific region recognises that its no longer ‘under-the-radar’ as far as breaches, hacks, and legislation is concerned,” said Simon Piff, vice president of security at IDC. “For too long, business leaders were underinvesting in this category.
“We see this changing lately but a bit late to be able to find the needed skills in the market, hence the incremental growth expected in the services segment. Governments prioritising this as part of their agenda is good, but it could also be backed by better legislation in many markets.”
Of note to the channel, security-related services will be both the largest ($6.5 billion in 2019) and the fastest growing (23.8 per cent) category of security spending across the region.