Accenture has launched a dedicated Google Cloud practice in Indonesia, designed to build cloud-centric solutions targeting enterprise customers.
Under the banner of Accenture Google Cloud Business Group (AGBG), the new division - which expands on a global partnership - will see the technology giants combine expertise to build “tailored offerings” for local businesses.
Specifically, key offerings will include the enablement of multi-channel customer interactions, alongside enhanced data management and the delivery of services for "hyper-personalisation" in marketing, sales and services.
The collaboration will also leverage data and artificial intelligence (AI) capabilities from Google Cloud, driven through Accenture's Contact Centre AI (CCAI) solution, to enable "end-to-end customer interaction" across voice and digital channels.
“Indonesia's growing middle class consumers is the main reason for this expansion to Indonesia," said Seong Kim Ho, country managing director of Indonesia, Accenture. “We would like to help clients enable multi-channel customer interactions and improve access to self-service and issue resolution capabilities, while decreasing the cost to service each customer.”
Citing new Accenture commissioned research - ‘Pivoting to the Future’ - Seong Kim said the majority of companies in Indonesia are planning to migrate technology infrastructure to the cloud.
The division will initially focus on retail, consumer packaged goods and health industries, through building next-generation business processes with AI and machine learning based approaches to create "new value" across the enterprise.
“AGBG combines Accenture's extensive industry knowledge with the power of Google Cloud technology to help our customers in Indonesia solve complex technology challenges and explore new business models in a digital era," added Tim Synan, regional director of Southeast Asia, Google Cloud.
Other key offerings include modernising enterprise infrastructure by migrating customer workloads to the cloud, backed by the provision of managed services tailored for Google Cloud.
Furthermore, AGBG will offer “global scale” to businesses running SAP by delivering managed SAP solutions on Google Cloud Platform (GCP), in addition to leveraging Google Marketing Platform data and scaling G Suite across the enterprise.
An example of work in action is BBVA Seguros, with Accenture implementing SAP S/4HANA migration to Google Cloud in order to enhance infrastructure performance through a consumption-based pay per second pricing.
Furthermore, the collaboration will also see the launch of an Accenture Google Cloud Centre of Excellence to develop solutions in high-growth areas to drive adoption of Google Cloud, alongside the introduction of global talent to increase local workforce capabilities.
Globally speaking, Accenture has approximately 1,000 practitioners trained on Google Cloud technologies with plans in place to more than double that number in 2019.