IT services costs are rising, in large part due to global talent shortages and shifting economic forces. Here’s how CIOs can keep costs in check.
Experience level agreements (XLAs) are gaining traction as key performance metrics for IT orgs delivering solutions to customers and employees alike.
With CEOs anticipating recession, IT leaders need to take proactive steps by reassessing contracts, tech portfolios and projects lists before CFOs come for their budgets.
The days of low-cost commodity outsourcing are over. Today’s IT organisations seek stronger strategic partnerships based on value-generating strategies, structures, and incentives.
Outsourcing has evolved — and so too have misconceptions about what makes a successful sourcing partnership in a world remade.
Everest Group’s annual ranking of the top IT service providers saw some movement this year compared to last, but one thing that remained unchanged was Accenture’s place at the top of the list.
IT leaders should avoid these pitfalls when partnering with IT service and cloud partners to drive business value.
Accenture, TCS, and Cognizant remain atop an IT service provider market marked by a return to growth, according to Everest Group’s fourth annual rankings.
